Most asked questions (recent)
What visitors are asking Ace most often.
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AI settings
Model and response behaviour for Ace.
—System prompt (behaviour)
Ace's core instructions and personality.
View the always-on UAE compliance rules (read-only)
Welcome & fallback
Greeting shown when the chat opens, and the message used when Ace has no data.
Quick buttons & suggested prompts
Shortcut chips shown in the widget before the first message.
Knowledge base & memory
Add a suggestion or instruction and Ace will remember it and follow it as part of its behaviour — e.g. "We only deliver in Dubai", "Always suggest Grey Goose to vodka lovers", "Mention free delivery over AED 500". Live product data still comes automatically from the store.
Human support contacts
Shared when a customer asks for a human, has a complaint, or wants to reach the team.
✨ AI Trainer — improve Ace's behaviour by chatting
Describe what you want to change in plain language — e.g. "When an item is out of stock, still show the full cocktail recipe and mark the bottle as out of stock" or "Always greet customers by mentioning our free delivery over AED 500". The Trainer turns it into a behaviour rule that Ace always follows (part of its system prompt) and shows you the change first. Nothing goes live until you review and confirm — and you'll get a clear warning if it would change or remove an existing rule. These rules also appear under Prompts & Knowledge.
Change Log — System prompt (behaviour)
Every change to Ace's behaviour prompt, newest first. Click a row to see exactly what changed and roll it back if needed.
| When | Source | What changed | |
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Recent conversations
Latest chat messages Ace has handled.
| Last activity | User | Conversation | Messages | |
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Account
You're signed in to the Ace admin panel.
Environment
Server-side status (read-only).
| Effective model | — |
| OpenAI key configured | — |
| Live store (main) | — |
| Staging store | — |
| Default store | — |